Formost Fuji understands that when your equipment is not functioning at 100% it costs you money. That is why “Quality is First and Formost” when it comes to our customers. Our Service Departments is here to support your production operation. Whether you are looking for replacement parts or need to have one of our factory service technicians visit your plant, we are here to give you the best support that we can provide.
Service Department
Our factory-trained service technicians provide the assistance you need for equipment training, emergency repairs, preventative maintenance, and new equipment installations. We understand the demands of high-output production and we work hard to help keep your Formost Fuji Packaging system running smoothly.
Machine Surveys
It is important to keep your equipment in good working condition to avoid potential problems or production shutdown. By having regularly scheduled machine surveys, we can help you avoid unnecessary breakdowns. A Formost Fuji technician will perform an inspection of your equipment and confirm that it is running and in good condition or recommend needed maintenance.
To schedule a machine survey, contact Derek Dietrich: Service Manager, derekd@formostfuji.com OR David Korsmo: Assistant Service Manager, davidk@formostfuji.com.
New Machine Installation
New machines sold by Formost Fuji are available with installation by our trained service technicians. We encourage our customers to get the most out of this time by ensuring that the machine is prepared before our technicians show up. Click here to download an installation checklist.
Please schedule your installation at least two weeks in advance. Please call 425-483-9090 or email our Service Department service_department@formostfuji.com to schedule installation.
Equipment Training
We offer all levels of training to all levels of employees whether it's at your facility or ours. All you need to do is provide for your employee's transportation to and from Woodinville Washington, rental car, and their living expenses and we'll train them for free. Call your Regional Sales Manager for more details.
Service Calls
If a problem develops with your equipment, first check the troubleshooting section in your operation manual. If you don't find the answer to your problem there, please call our Service Department. Copies of the operation and parts manuals are available through our Parts Department. Please have your serial number available when you order parts and manuals or when calling for service support.
Phone: 425-483-9090
Derek Dietrich: Service Manager, derekd@formostfuji.com
David Korsmo: Assistant Service Manager, davidk@formostfuji.com
