Service & Parts

Formost Fuji understands that when your equipment is not functioning at 100% it costs you money.  That is why “Quality is First and Formost” when it comes to our customers.  Our Parts and Service Departments are here to support your production operation.  Whether you are looking for replacement parts or need to have one of our factory service technicians visit your plant, we are here to give you the best support that we can provide.  


Service Department

Front row left to right: Peter Wolf, James Shoemaker, Marvin Mendez, Arturo Bravo, Rosendo Cruz, Leon Whitcher
Back row left to right: Mitch Hollingsworth, Joe Santiago, John Hauser, Greg Scott, Angelo Perrone, Derek Dietrich, Scott Gamble, Bob McHenry, Michael Robinson

Our factory trained service technicians provide the assistance you need for equipment training, emergency repairs, preventative maintenance and new equipment installations.  We understand the demands of high-output production and we work hard to help keep your Formost Fuji Packaging system running smoothly. 

New Machine Installation
New machines sold by Formost Fuji are available with installation by our trained service technicians.  We encourage our customers to get the most out of this time by ensuring that the machine is prepared before our technicians show up. Click here to down load an installation checklist.  

Please schedule your installation at least two weeks in advance.  Please call 425-483-9090 or email our Service Department service_department@formostfuji.com to schedule installation.

Equipment Training
We offer all levels of training to all levels of employees whether it's at your facility or ours. All you need to do is provide for your employee's transportation to and from Woodinville Washington, rental car, and their living expenses and we'll train them for free. Call your Regional Sales Manager for more details.  

Service Calls
If a problem develops with your equipment, first check the troubleshooting section in your operation manual. If you don't find the answer to your problem there, please call our Service Department. Copies of the operation and parts manuals are available through our Parts Department. Please have your serial number available when you order parts and manuals or when calling for service support.

Phone: 425-483-9090
Bob McHenry: Service Manager, bobm@formostfuji.com
Derek Dietrich: Assistant Service Manager, derekd@formostfuji.com


Parts Department

Formost Fuji only uses the highest quality parts for our equipment.  Whether you need us to supply spare parts from stock or to make custom parts in our machine shop, our parts department staff has the experience and commitment to get you what you need when you need it.  We look forward to helping you and meeting this important service to complete the maintenance on your equipment

Phone: 425-483-9090
Ken Meyer: Plant Manager, kenm@formostfuji.com
Andy Kuberka: Parts Department, partsdept@formostfuji.com

 


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